Returns, Refunds & Exchange Policy

We sincerely hope that you are delighted with your purchase. If however any items do not meet your expectations, please return them in perfect unused condition with original packaging, within 30 days for a refund or exchange. This does not affect your statutory rights.

To return an item, post to: Wallababies Apartment 102, 1 Anchor Street, Ipswich, Suffolk IP3 0BY.

We strongly recommend that you use a registered postal service to return your items. Wallababies cannot be held liable for the cost of returned items or lost parcels.

Please note that for returned goods, we will refund the price of the goods but not the delivery charge (unless the entire order was cancelled within 7 working days from the day after the day of receipt of the goods). For exchanges, the replacement goods will be delivered to you free of charge.

Refunds

Will not be issued until goods are received back at our distribution centre in a re-saleable condition at the above address. Customers are advised to obtain a Royal Mail tracking number on the returned goods.

With items that have arrived in an unsatisfactory condition or damaged during transit, please notify us of the problem immediately and we will either send you a replacement or provide you with a full refund including your initial Wallababies delivery cost.

If you have simply changed your mind or ordered an incorrect size then we will refund the cost of the goods, but P + P is excluded from refund. If a customer returns a product without requesting a replacement, then a refund of the cost of the product will be made back to the customers account minus any postage costs incurred by Wallababies.

We cannot be held responsible for lost or stolen parcels and strongly recommend that you obtain suitable proof of posting when returning goods. You may cancel your order at any time before goods are shipped. These terms & conditions are in addition to your statutory rights as a consumer, which remain unaffected.

Product Descriptions & Availability

Whilst every effort has been made to portray items accurately, slight variations may occur. Please note that photographs are for representational purposes only and are not necessarily to scale. Colours and content may vary slightly from the images shown.

All items are offered subject to availability at time of ordering. However, should an item be out of stock there may be short delays in delivery and we will notify you immediately.

Data Protection Act

Any information that you give will only be used by Wallababies. Payment online is via the secure PayPal website. We do not hold your credit card details for future transactions.

Liability

Wallababies will have no liability to you for any failure to deliver goods you have ordered or any delay in doing so for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems, failures or sub-contractor transport or network access, flood, fire, explosion or accident.

Sizing

Our current organic products are designed for the 0-18 months age group.